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Cimnet Systems Services: Essential to our Commitment to Long-Term Success of Every Customer
At Consona, we view delivering professional services and support as an essential part of our commitment to the long-term success of our customers. Every Cimnet Systems customer is using the solution to solve complex and continually-changing business problems. The starting point in meeting these challenges is, of course, advanced engineering and ERP software specifically designed to address the needs of OEMs and electronic manufacturing service providers in the PCB industry. To complement and enhance these industry-specific capabilities, Cimnet Systems solution experts are available to help you get up and running quickly so you reduce the time it takes to begin getting real business value from your investment. Our experts also can keep your engineering and ERP solution running efficiently and cost effectively throughout its lifecycle.
Consona product and business process experts deliver a wide range of services, including consulting, education, product support, maintenance, custom development, and hosting.
Comprehensive consulting services delivered by experts.
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Consona offers a full range of business and technical consulting services delivered by Cimnet Systems industry and product specialists. We meet your need for flexibility, delivering consulting services over multiple channels, including direct-on-site support, and web-based services. Cimnet Systems consulting services include:
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Business Process Outsourcing
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Cimnet Systems offers extensive business process outsourcing services designed specifically for the PCB industry and delivered by a team of PCB and technology experts based in Mysore, India. With Cimnet Systems BPO Services, PCB companies can outsource quote data processing, product engineering processes and the entire CAM process, including Pre-CAM initial manual data read and Post-CAM generation of AOI/ET net-list outputs, and routing programs. Cimnet Systems BPO services can significantly reduce the cost of your non-manufacturing processes and make your operation more secure through redundant processes and scalable capacity.
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Implementation
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Consona’s Cimnet Systems experts use a proven implementation methodology to control costs, minimize disruption, and streamline the process, so your go-live is successful and occurs in as little time as possible. Our consultants can assume complete control of your implementation or guide your internal team through the structured Cimnet Systems implementation process. After the go-live, Consona Cimnet Systems consultants can help you optimize system performance in all key areas, including production, finance, and customer relationship management.
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Technical Consulting
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Consona technical consultants are experts in helping customers keep their Cimnet Systems solution operating without disruption, so your internal informational technology (IT) staffs can focus more time on value-added tasks that contribute to your business.
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Flexible education to keep employees productive.
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The Consona University, included in the price of maintenance agreements, is a flexible program designed to help Cimnet Systems users quickly understand how best to take advantage of new capabilities and to maximize their productivity over time. Course offerings focus on start-up requirements and ways to keep the solution running optimally year-after-year. To meet the needs and preferences of individual employees and your overall business requirements, Consona University courses can be delivered online with instructor-led virtual courses, using self-paced computer or recorded curricula, or in a traditional classroom setting.
Consona also offers a one-on-one program for individual employees. In one-on-one education, a Consona education expert will work with an individual employee, as needed, to set up a thorough training program that leverages the diverse offerings of Consona University.
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Award-winning, around-the-clock product support.
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Companies using the Cimnet Systems solution have access to the award-winning Consona customer support portal, ConsonaExpert.com, and a customer support center featuring skills-based call routing.
Consona Expert features 24x7 self-service access to information about Cimnet Systems products and services. The information includes downloads, such as service packs, technical updates, and user manuals. Consona Expert provides customers with a product feedback tool that includes a change request management systems. Each year, more than 80 percent of Consona customers access software support capabilities or obtain information using Consona Expert—a four-time winner of the Association of Support Professional’s “Top Ten Best Web Support Sites” award.
Phone and web-based support for the Cimnet Systems ERP solution is provided by industry and solution experts who respond to most inquiries in less than an hour. Consona customer support experts have access to an analytical tool for diagnosing and resolving complex problems.
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Extending the value of your Cimnet Systems ERP solution.
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Consona’s maintenance service offering for the Cimnet Systems solution has been designed to help companies get easy access to continuous product development, information, and support from experts with in-depth knowledge of the solution. Each Cimnet Systems maintenance agreement provides access to new engineering and enterprise resource planning capabilities, including change requests, service packs, feature enhancements, and new products. Consona maintenance experts also provide Cimnet Systems customers with support for new PCB-industry specific techniques and technologies. The maintenance offerings also provide education services as a standard feature and give customers the opportunity to provide input to the Cimnet Systems development team.
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Product customization to meet unique requirements.
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Consona custom development services leverage the open technology architecture of the Cimnet Systems pre-production suite and ERP solution and make it possible for customers to request software modifications, custom-written reports, or data-integration services to enhance how their solution addresses unique business challenges of the PCB industry. Consona implementation consultants also can provide help in identifying innovative ways to use the Cimnet Systems solution. All Consona custom development projects are conducted using tested philosophies and methodologies.
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